Frequently Asked Questions

How do I find a specific item on your website?

Go to www.jonas-supply.com and in the “Search Our Catalog” field, type in the name of the product you are searching for. Then click on the GO button. This will display the items that match the words you searched for.

 

When can I expect delivery of my order?

You can expect most packages within 5-7 business days from the ship date.

 

·Your delivery should ship within 2-3 business days on all in-stock items.

·As soon as your order ships, we will email you the shipping details and a tracking number if it applies.

·Any backordered items will ship once received in by our warehouse. Times may vary.

·Certain larger items and custom orders can take up to three weeks for delivery.

·If you want your order sent quicker, please call our customer service department to expedite your order at 1-800-525-6379.

 

How do I calculate my shipping charges?

Just place your order and we will contact you with the available shipping options and cost. You can also call our customer service department at 1-800-525-6379 for rates or email our customer service department at shippinginfo@jonastaxidermy.com. Do the size and volume of orders we are unable to list exact shipping charges during your order process.

 

What taxes are applied to my order?

Those orders placed and shipped within the state of Colorado are required to pay the applicable sales tax.

 

How can I check the status of my order?

Log into “My Account” for checking on the status of your order, updating your account and viewing past orders.

 

Do you ship outside of the United States?

Yes, Jonas Supply Company ships to customers all over the world every day.

  

Am I responsible for custom duties and taxes?

Yes, import duties and/or taxes (for orders shipped outside the United States) may be imposed by your local government. These charges are separate from our charges that are beyond our control or ability to predict.

 

Is this site secure?

Yes, www.jonas-supply.com uses standard encryption technology to ensure the safeguard of your privacy and security.